> For the complete documentation index, see [llms.txt](https://docs.tryholo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryholo.ai/v2/account-and-billing/credits.md).

# Credits

Holo uses **credits** for content generation and edits. Each action (like generating an image, creating an email, or producing a video) costs a set number of credits, so you always know what you’re spending and can plan your output. 

{% embed url="<https://share.synthesia.io/fb0a98e4-738b-46a0-9d7f-3d70ad94886a>" %}

:point\_right: You receive the **monthly credits** included in your plan, plus **5 free daily credits** on the days you log in. You can also purchase **top-ups** anytime for extra capacity.&#x20;

Credits make it easy to create on your schedule — whether you’re generating a few assets a day or producing content in bigger batches.

## FAQ

<details>

<summary><strong>How many credits do I get?</strong></summary>

#### Plan credits <a href="#h_0199bad728" id="h_0199bad728"></a>

| **Plan** | **Credits per month** |
| -------- | --------------------- |
| Starter  | 100                   |
| Scale    | 500                   |
| Agency   | 2,600                 |

Plan credits **refresh at the start of each billing cycle**. If you have a quarterly or yearly subscription, your remaining monthly credits roll over to the next month until the end of the billing period.&#x20;

#### Daily free credits <a href="#h_2b60f41301" id="h_2b60f41301"></a>

* You receive **5 free credits** on any day you **log in**.
* These credits stay valid for **24 hours** from the time you receive them.
* After **24 hours**, you can get another **5 free credits** the next time you log in.

</details>

<details>

<summary><strong>What do credits pay for?</strong></summary>

Credits are used when you generate or edit content.

#### Images, emails, and social content <a href="#h_cf9cc786ce" id="h_cf9cc786ce"></a>

Most basic actions cost **1 credit**.

Examples:

* Image generation
* Email creation or editing
* Social post creation
* Image upscale or erase

#### Video creation <a href="#h_cd9813b7af" id="h_cd9813b7af"></a>

Video uses more credits because it requires more processing.

Typical ranges:

* Short image-to-video clip: about **5 credits**
* B-roll video: **4 to 10 credits**
* AI UGC or video clone: **6 to 18 credits**
* Video script generation: **11 to 22 credits**

#### Lip-sync video <a href="#h_f585bc8fc1" id="h_f585bc8fc1"></a>

Lip-sync is priced by duration:

**0.41 credits** per second

Example:

* 3-minute video → about 74 credits

</details>

<details>

<summary><strong>Can I get my credits back for a bad generation?</strong></summary>

If the result clearly missed your prompt or came out with obvious quality issues, you may be able to get your credits back.

This can include cases where:

* the AI did not follow the prompt
* a video has no sound
* the result is glitchy or broken
* text is unreadable or comes out as gibberish

Please contact support and send us:

* the prompt you used
* the result you received

We’ll review it and, if it qualifies, refund the credits to your account.

This applies to generations that clearly failed or had major quality issues, not to results that were simply different from what you expected.

</details>

<details>

<summary><strong>Do credits expire?</strong></summary>

Yes, depending on the type.

#### Daily free credits <a href="#h_38d2a3814b" id="h_38d2a3814b"></a>

* Expire after **24 hours**

#### Plan credits <a href="#h_6c1f948478" id="h_6c1f948478"></a>

* For monthly subscriptions, unused credits roll over to the next month. Quarterly and yearly subscription credits expire at the **end of your billing period**

#### Top-up credits <a href="#h_af79adb860" id="h_af79adb860"></a>

* **Never expire**
* Stay available even if you change plans

</details>

<details>

<summary><strong>What happens if I run out of credits?</strong></summary>

You have three simple options:

1. Wait for your **5 free daily credits** to refresh
2. Wait for your **next billing cycle**
3. Purchase a **top-up pack** to continue immediately

**Top-ups** never expire, so you can use them anytime.

</details>

<details>

<summary><strong>How to top up credits?</strong></summary>

You can top up credits any time by going to **Settings → Credits → Add credits**. We have flexible options to suit your usage needs. \
\
Top-up credits will appear in your account shortly after purchasing.&#x20;

</details>

<details>

<summary><strong>Can I upgrade my plan?</strong></summary>

Yes, you can upgrade your plan after purchasing a subscription.&#x20;

All users start on **Starter**, and you can upgrade to:

* **Scale** for more monthly output
* **Agency** for full production capacity and team usage

Upgrading gives you more credits and higher limits right away. To upgrade your plan, go to **Settings → Credits**.&#x20;

</details>

<details>

<summary><strong>What happens if I cancel?</strong></summary>

When your subscription ends:

* Remaining **plan credits expire**
* **Top-up credits also expire**&#x20;
* No further charges occur

</details>

<details>

<summary><strong>Why does Holo use credits?</strong></summary>

Credits make creation:

* **Flexible** - create anytime instead of hitting daily limits
* **Predictable** - you always know what each action costs
* **Scalable** - upgrade or top-up only when you need more output

</details>

### Need help choosing the right plan? <a href="#h_1bf70e5063" id="h_1bf70e5063"></a>

Our support team is happy to help you:

* Estimate how many credits you need
* Recommend the best plan
* Show ways to get the most value from your credits

Just message us anytime inside Holo 😊