> For the complete documentation index, see [llms.txt](https://docs.tryholo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryholo.ai/v2/account-and-billing/refund.md).

# Refund

If Holo isn’t a perfect fit for you, we offer a **14-day money-back guarantee** to make sure you feel confident trying the platform. Here’s how to request a refund and what to expect.

### Refund Eligibility <a href="#h_edf92d6f9d" id="h_edf92d6f9d"></a>

You can request a full refund if all of the following conditions are met:

* Your request is submitted **within 14 days of your initial subscription date**.
* You have **created fewer than 35 content pieces**.
* Your subscription was purchased directly from [www.tryholo.ai](http://www.tryholo.ai/).

If more than 14 days have passed from your initial purchase, or you’ve created more than 35 content pieces, we won’t be able to process a refund.

### How to Request a Refund <a href="#h_38052e64a5" id="h_38052e64a5"></a>

To initiate your refund:

1. Email us at <support@tryholo.ai>.
2. Include the last 4 digits of the card you paid with and the purchase date.
3. Add a brief explanation of why you’re requesting a refund (this helps us improve).

Our team will review your request and respond within 1–2 business days.

### Refund Processing <a href="#h_c363a39e54" id="h_c363a39e54"></a>

Once your request is approved:

* Your refund will be issued to your original payment method.
* You can expect to see the funds within 5–10 business days, depending on your payment provider.

Please note that any custom services or consulting provided by Holo are non-refundable.

### Need Help? <a href="#h_f95388a443" id="h_f95388a443"></a>

If you have any questions about refunds or your account, reach out anytime at <support@tryholo.ai> — we’re here to help 💫