Troubleshooting Steps

If you’re facing content or ad generation issues, here are a few quick steps that solve most problems:

• Refresh the page and try again. This usually clears temporary glitches that interrupt content generation.

• Clear your browser cache and cookies, then log back in. Cached data can cause loading or generation issues, and a clean session often helps.

• Try a different browser. Holo works best on modern browsers like Chrome, Safari, or Edge. Switching can solve compatibility problems.

• Log out and log back in. This resets your session and can fix account-related errors.

• Open Holo in an incognito/private window. This bypasses cached settings that may be blocking the generation process.

• Disable browser extensions. Extensions like ad-blockers or script blockers can interfere with functionalities; try disabling them or using an incognito/private window with extensions off.

• Check image sizes for ad generation. Ensure any product images are under 7MB to meet Holo's size requirements.

If the issue continues after these steps, reach out to [email protected] 📩

Make note of any error messages and the type of content that failed — this information helps us troubleshoot faster. Additionally, ensure you share details like the browser, extensions in use, and any steps already taken to resolve the issue, which will assist in troubleshooting more effectively.